Policies

Dear Clients,

This message is to inform you of several policy updates that will take effect November 1st, 2025, regarding supervised visitation and exchange services. Please review the following changes carefully:

Updated Rates and Payment Policies

• Supervised      exchange rate: $50 per hour
• Travel      fees: Unchanged
• Payment      deadline: All visits must now be paid in full at least 24 hours in      advance
• Payment      reminders:
  • An       email will be sent 72 hours before your scheduled visit outlining       the total amount due
  • A       reminder email will be sent 48 hours before the visit
  • If       payment is not received 24 hours in advance, the visit will be cancelled       by the supervisor, and it will be the client’s responsibility      to arrange an alternative supervised visitation provider
• Accepted      payment methods:
  • Credit       card payments will now be accepted as of November 1, 2025. (subject       to a $5 user fee)
  • E-transfers       are still accepted
  • Cash       payments will no longer be accepted

    

No-Show and Cancellation Policy

• If      the client does not attend the visit, the supervisor will wait 15      minutes. After that time, an email or text message will be sent      to both parents notifying them that the supervisor has left.
• First      no-show: A charge of 25% of the total visit fee, plus the full      travel fee will be charged.
• Second      no-show: The full visit fee and full travel fee will be      charged.
• Cancellations:     If the parent being supervised needs to cancel for any reason, 24      hours’ notice is required.
  • Visits       cancelled without 24 hours’ notice are subject to the cancelation fees       listed above.

    

Optional “No-Report” Visits

• Parents      being supervised now have the option to request visits without a      checklist or summary report.
• These      visits will not have notes taken and no court report can      later be generated from them.
• Please      speak directly with the supervised visitation provider for more details.

Body Camera Policy

• Body      cameras may be used at the discretion of the supervisor.
• Both      parents will be notified in advance if a body camera will be used      during a visit.
• The      purpose of body camera use is to support accuracy and accountability,      particularly in situations where there are concerns about the events of a      visit or the supervisor’s records.

Thank you for your understanding and cooperation as these updates take effect.

If you have any questions or require clarification about any of the above policies, please don’t hesitate to reach out.